In this thought-provoking episode, Trey Briggs discusses the forgotten role of teaching in the QA process.  Check it out!

In this thought-provoking episode, Trey Briggs discusses the forgotten role of teaching in the QA process. Check it out!

In this thought-provoking episode, Trey Briggs discusses the forgotten role of teaching in the QA process.&nbsp; Check it out!

The Role of Teaching in the QA Process

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

Business

Management

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

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The Role of Teaching in the QA Process

The Role of Teaching in the QA Process