12.09.2020 - By Outreach
It’s not enough to get a renewal every year or three.
You want to go beyond 100% to increase that net dollar retention number. You need to get the AE more involved in the customer journey.
In this episode, I interview Adrian Foley, Global Head of Sales at Teamwork, about the AE’s role throughout the customer journey.
What we talked about:
The ideal AE/CSM relationship
Understanding account health
2 tried & true tactics for AEs
For more engaging sales conversations, subscribe to The Sales Engagement Podcast on Apple Podcasts, on Spotify, or on our website.