Andy Biga, Chief People Officer at GoHealth Urgent Care, joins Steve Pemberton as this week’s guest on Keeping Workhuman.

 

The Value of difference 

Andy started his career studying diversity issues and bias, and how they impact decision-making and identity. He believes any two people can connect despite how different they may be. People need to surround themselves with others who are dissimilar to them in order to grow and see the world through different lenses, he says.

 

Work’s role

“Work can be a powerful tool… [for people] to achieve their best selves,” Andy claims. Even though your reach may be small, you can touch the world in the place you work. Steve comments on the fragile state of the global workforce because of the ongoing global crisis. Current events are making many people ponder where they can find meaning and how they can impact the world. “In April, one of the most searched-for terms on Google was ‘how can I help,’ and it was the most times that question had ever been asked in the history of the search engine,” Andy shares. “That shows that people want to help, even when the world is changing.”

 

What has COVID done? 

Society is now looking at essential service workers in a new light and with much more respect. Those on the front lines have been putting themselves at risk every day for the benefit and safety of the general public, and every day is a test of their bravery. GoHealth Urgent Care has done millions of COVID-19 tests across the country, even in airports, and has extended their hours of communication to accommodate as many people as they can. Andy talks about the services GoHealth Urgent Care provides, and how they work.

 

Moving forward

Andy believes that in 2021, HR leaders will need to continue to find new ways to connect with people, answer their questions, and make their experiences at work easy. The fundamental problems and unmet needs within the workplace can be solved through good employee experiences, he says.

 

Resources

Andy Biga on LinkedIn | Twitter