On this episode we brought together industry leaders to discuss the most important part of the business, the people. Our complex resort operations can only happen when we have healthy, skilled, and engaged people working with us. People are also one of our biggest expenses and therefore one of our most important assets. We’ll talk about some people and staffing issues resorts are facing today and the solutions they’re coming up with.
Want to join in the next one or have any questions or comments? Email huddle@saminfo.com. We will be doing these weekly for as long as they make sense.
Our theme music is by Breakmaster Cylinder. The PodSAM Adviser is Alex Kaufman, the Wintry Mix podcast guy.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.

Ep. 25: The SAM Huddle: People

The podcast channel of SAM (Ski Area Management) Magazine

Business

Investing

Careers

Management & Marketing

Business News

Shopping

Sports

Just as the menu of summer activities, programs and events varies between operations, so do the goals and metrics that measure success. Being profitable is an important metric but it creates complexities. Listen on as we learn how 10 resorts across North America define what success looks like. This podcast is from a session presented at SAM's Summer Ops Camp, September 11, 2023.

What Defines Summer Success?

Steve Nilsen, more commonly known as Stix, is a legendary brand marketer, having worked with brands such as PBR, Red Bull, and now he serves as the VP of Cult Indoctrination at Liquid Death Mountain Water. If you're not familiar with Liquid Death, they've taken water to a whole new level with an insanely creative approach to their brand. In May of 2023, Stix joined the SAM team at Timberline, Mt. Hood, Ore., at Cutter's Camp, to share his insight into building powerful brand culture in the park and on the mountain. WARNING: this podcast contains a few swears.

Interview with Stix from Liquid Death

This two-part discussion will cover how organizations move beyond setbacks to grow through challenges and how to be a place where people thrive. Let's face it, we are all a bit stressed and burnt out after a couple of years of facing serious challenges, both professionally and personally. 
Part 2: Finding courage, confidence, and scaling resilience to be sustainable for individuals, teams, and organizations.

Summit Series: Reinventing Resilience, Part 2

This two-part discussion covers how organizations move beyond setbacks to grow through challenges and how to be a place where people thrive. Part one defines resilience, what we're doing wrong, and stress triggers.  
Learn more about SAM's Summit Series at www.saminfo.com/the-summit-series

Summit Series: Reinventing Resilience, Part 1

Sustainability encompasses so much more than going “green.” The growth of sustainability specialist positions at mountain resorts and beyond has us asking, “What does it really mean to be a sustainable business?” We’ve gathered a group of sustainability leaders to hear about how they approach sustainability, the results of their current efforts, and future plans. Join us as we share stories and actionable takeaways for resorts big and small.
Mike Nathan, Sustainability Manager, Arapahoe Basin, Colo.
Amy Fonte, Sustainability Specialist, Big Sky, Mont., and Mari Kissinger, Director of Skier Services and Sustainability, The Highlands, Mich.
Dawn Boulware, Vice President of Environmental and Social Responsibility, Taos Ski Valley, N.M.
Bonnie Hickey, Sustainability Director, Bridger Bowl, Mont.
Christian Knapp, Vice President and Chief Marketing Officer, Pacific Group Resorts, Inc., and Tommy Royther, Sustainability Coordinator, Wisp Resort, Md.
Co-host: Erika Kazi, Vice President of Social Impact and Sustainability, flaik 
and SAM's Associate Editor, Sarah Wojcik and Publisher, Olivia Rowan
This Huddle is presented in partnership with flaik.

Ep. 25: The SAM Huddle: People

Download our free app to listen on your phone