The school office shapes the first and last impression every family has of a Catholic school, yet these roles are often underhired and undertrained. Jeremie Solak of Sol Recruiting, Coaching and Consulting joins Dr. Jaime Madison Vasquez to explore what it takes to find, onboard, and support the office staff who hold a school community together.

Guest Jeremie Solak / Founder / Sol Recruiting, Coaching and Consulting

What We Cover

* Why front office roles are as mission-critical as any position in a Catholic school

* The qualities and “fatal flaws” to screen for when hiring support staff

* A two-stage reference check approach that uncovers what interviews miss

* How to structure onboarding check-ins so new hires grow into the role

* Practical habits for hospitality, handling frustration, and building a culture of feedback

Chapters

* 00:02: Jeremie Solak’s Background and Faith Journey

* 03:58: About Sol Recruiting, Coaching and Consulting

* 08:00: Office Roles as the Castle of the School

* 12:23: Challenges Inherent in the Front Office

* 16:37: Identifying the Right Candidates

* 20:14: From Job Posting to Reference Checks

* 28:39: Onboarding and Meeting Cadence

* 36:45: Teamwork and the Tag Team Mentality

* 45:24: Tools, Mantras, and Handling Difficult Moments

* 53:23: Building a Feedback Habit

Q&A

* How can you discern when it’s time to adopt a new tool—and when is it not worth it?

* Do you have any key phrases or mantras that front office staff should keep in mind?

* What are some strategies for responding to frustrated people without getting pulled into their frustration?

* What gesture of hospitality can make the biggest difference in a front office role?

* What’s a quick way a leader could implement a feedback habit with their office staff this week?

Email [email protected] or reply to the newsletter to submit a question for a future Q&A Segment.

Resources:

* Sól Recruiting, Coaching, and Consulting

* Connect with Jeremie on LinkedIn

* The Life of St. Anthony by St. Athanasius (Amazon, Bookshop, Abe Books)

* Superhabits by Andrew Abela (Amazon, Bookshop, Abe Books)

* Fr. Timothy Gallagher’s series on Venerable Servant of God Bruno

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Upcoming dates:

* Friday, April 10th at 12pm CST

* Monday April 27th at 3pm CST.

Visit familiaris-consulting.com to learn more about consulting, workshops, and speaking engagements

God bless!

Produced by Saint Kolbe Studios

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