We talk a lot about hospitality from the guest’s point of view—but what about the team behind it? In this episode, we unpack the invisible force that shapes every service moment, every impression, and every memory: culture.

 

Whether you’re running a restaurant, managing a team, or just trying to build a better workplace, this episode will show you how behind-the-scenes energy becomes front-of-house magic.

 

You’ll learn:

 

• Why guests can feel internal culture without ever seeing it
• How your leadership style shapes the entire guest experience
• What it takes to build a culture that attracts talent, fuels loyalty, and creates unforgettable moments

 

 

This one’s personal, practical, and powerful.