Every garage owner will experience conflict at some point.

Sometimes it’s an angry customer at the counter questioning the bill.

Other times, it’s a member of staff complaining.

Conflict is part and parcel of running a business.

The key is not to avoid it, but to handle it in a way that builds trust and protects relationships.

Done well, conflict can actually become an opportunity to strengthen your business.

Done badly, it can cost you customers, staff, and your reputation.

Spare me 15–20 minutes, and we’ll cover:

• Why conflict happens in garages.
• How to resolve customer conflicts.
• How to resolve staff conflicts.
• A simple framework you can use every time.