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Doug Greenwald shares his journey from skilled technician to successful integration business owner, revealing how he developed Projects360 software to solve the unique project management challenges of low-voltage companies.

• Starting a low-voltage business requires shifting from working IN the business to working ON the business
• Standard operating procedures (SOPs) are critical for growth and should be implemented while companies are still small
• The "last 5%" of projects (documentation, testing, closeout) often prevents final payment and reduces profitability
• Weekly operations meetings that include lead technicians create project ownership and improve communication
• Project management software should be industry-specific to address the unique workflows of low-voltage contracting
• Projects360 offers integrated CRM, proposal generation, project management, scheduling, and inventory tracking
• Small companies aren't "too small" for proper systems—implementing processes early makes scaling easier later
• Change orders and project tracking capabilities help maintain profitability and prevent scope creep
• QuickBooks integration streamlines invoicing and financial management

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Chuck Bowser RCDD TECH
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