Welcome to "The Service Operations " Podcast! 

Are you looking to make a career change but feel stuck in your current path? You're in the right place!  At "The Service Leaders Network," we believe that career transformations are possible at any stage, and it all begins with the right inputs and mindset. I personally believe that anyone can pivot their career successfully, no matter where you start.

On this episode of The Service Operations Podcast, we have an incredible guest who embodies this belief. Pamela Sharma, serves as an inspiring example of how the right learning interventions and determination can lead to remarkable career shifts. Her journey from a background in customer service operations, to data security and process optimization  showcases the boundless opportunities awaiting those who take the plunge into change.

In this episode, we'll delve into her remarkable journey, but more importantly, we'll uncover the strategies and insights that can help individuals from all walks of life realize their career dreams.

Stay tuned for an enlightening conversation with Pamela on The Service Operations Podcast. We're here to equip you with the tools and knowledge you need to break free from the career rut and achieve the success you deserve.

#Service #ServiceLeaders #CareerTransformation #Training #CareerChange #SuccessStories #Podcast

Join us today, to hear Jitendra Agarwal’s thoughts on the challenges of implementing long term quality solutions and  the best roadmap for achieving success. 

He also touches upon how AI is here to stay, and the various avenues for implementing quick AI integration.

Jitendra Agrawal is the Founder and CXO (Customer Experience Orchestrator) of Relevanta Solutions LLP.  

A Senior Management Professional with over 31 years of experience leading Service Excellence in various industries, Jitendra has won multiple accolades in his domain, ranging from India’s Most Talented Top 50 Quality Professional, to Innovative Leadership in BPM. 

His expertise spans across TQM, Six Sigma, BPR &, and Design thinking. He is an assessor for the prestigious Malcom Baldrige Award, &, Business Sustainability (CII) and ISO 9001/114001/27001.

Link to the video podcast: https://youtu.be/vrECaeuY6jA

Thank you for joining us in this conversation

Jitendra: linkedin.com/in/jita04

Satinder Kaur : linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

Preeti Vyas is the President and CEO of Amar Chitra Katha Private Limited, publishers of the iconic Amar Chitra Katha comics and Tinkle magazine.

Link to the video podcast: https://youtu.be/XOf4_-rL7fc

Thank you for joining us in this conversation

Preeti Vyas : https://www.linkedin.com/in/preeti-vyas-7573418/

Satinder Kaur : linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

Arnab Chakrabortty is a social entrepreneur who interests himself in building capacity at individual, enterprise and provincial levels by using the development of mindset as a lever. He works with impact entrepreneurs as he leads the installation and development of the UN's flagship entrepreneurship-development programme, Empretec, in India.

Link to the video podcast: https://youtu.be/wY8y43BzJb4

Thank you for joining us in this conversation

Arnab Chakrabortty:  linkedin.com/in/arnabchakrabortty/

Satinder Kaur : linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

Salil Chugh is currently the Chief Digital and Technology officer at Pramerica Life Insurance.

Salil Chugh has about 20 years’ experience in data science, digital banking, mobile products, payments and portfolio management. Most recently, he was with Experian Asia Pacific. At Experian, in his last role, he led the APac Analytics CoE and the innovation Labs ( X Labs) based out of Singapore. In this role, he focused on consulting, modernizing the analytics stack and new product innovation for clients in the region. Prior to Experian, he worked with ICICI Bank for about 15 years in key leadership positions, driving and scaling impact through analytics and data science, mobile banking and digital payments. He has extensive experience in building & managing talent for data science, portfolio, digital and product teams.

Listen to Salil talk about the evolution of Data analytics from employee convenience to customer convenience.

Link to the video podcast: https://youtu.be/0KR3lYUe_co

Thank you for joining us in this conversation

Salil Chugh:  linkedin.com/in/salilchugh

Satinder Kaur: linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

Jayan Menon is a Senior Leader and Chartered Accountant. He has a demonstrated history of result-oriented work in the banking, information technology and services industry. Skilled in Business Relationship, Scaling businesses, and Revenue & Cost optimization across the three industries talks to us about digitization of Trade Finance with its challenges and advantages.

Link to the video podcast https://youtu.be/k5rxymfq7s4

Thank you for joining us in this conversation

Jayan Menon:  linkedin.com/in/jayan-menon-38163b36

Satinder Kaur: linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

Debashis Sarkar is the Managing Partner of Proliferator Advisory & Consulting, with clients in Asia, Africa, Europe, and the Middle East. He works closely with the C-suite on customer-centricity, organisational transformation and operational excellence.

Link to the video podcast: https://youtu.be/EjzItwa_WoI

Thank you for joining us in this conversation

Debashis Sarkar: linkedin.com/in/debashissarkar

Satinder Kaur : linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

Prasad brings two decades of corporate experience in Banking and Non-Banking

Financial Institutions like ICICI bank and Standard Chartered Bank, India and Singapore. He drove strategies to drive growth and manage service delivery operations across Rural and Urban India, Creating Customer Relationship Management (CRM) Platform for ASEAN, MEPA and AME region. As a coach Prasad has coached leaders across industries like IT, Banking, NBFC, Retail, Shipping, Media, Manufacturing, Telecom, Oil and Education, and in functions across Sales, Service, Operations, Network services, HR, Project Management, Communication, Quality and Business Development.

Prasad is a Commerce graduate. He is a certified Neuro Leadership Coach, Advanced Hogan Assessments Certified Coach as well as a Positive Intelligence Coach. He is an ACC (ICF accredited coach) with over 1000+ hours of Coaching and 150+ Leaders across various industries globally.

Link to the video podcast: https://youtu.be/qrOYb7ZcT4o

Thank you for joining us in this conversation

Prasad Palav: linkedin.com/in/prasad-palav-acc-8946038

Satinder Kaur : linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

Ranjit is the CEO and Founder of Germin8, a digital intelligence company founded in 2007. Germinait is focused on using data analytics and artificial intelligence to help companies become more customer-centric.

Ranjit completed his PhD in Computer Science with a specialization in Artificial Intelligence from the University of Southern California in 2004. After his doctorate, he worked as a research scientist with Honeywell Labs in Minneapolis, where he continued his work in developing algorithms for planning and decision making in the face of imprecise and incomplete information.

He returned to India at the end of 2006 to be a tech entrepreneur and founded Germin8 along with his father, Raj Nair. Today, Germin8 helps many large companies across sectors like financial services, automotive, FMCG and pharmaceuticals to analyze their customers and become more customer-centric.

On the personal front, Ranjit enjoys cooking, reading and running. He currently resides in Goa with his wife, 6 year old son and 3 cats.

Link to the video podcast: https://youtu.be/qOIo_YydUWQ

Thank you for joining us in this conversation

Dr Ranjit Nair: linkedin.com/in/ranjitnair

Satinder Kaur: linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

Anand Wasker’s experience covers 24 years in the Banking, Telecom & Healthcare industry, across Sales, Distribution, New Businesses Development, Operations, Product & Program management, both at the strategic & operational level. He has proven abilities in leading large teams to collective success.  With strengths managing a multi product/multi channel service and business in a rapidly changing environment and sustainably scaling up small, mid sized/startup organisations.

He has in-depth experience of and contribution towards P&L, Compliance, Customer Service Operations & Stakeholder management coupled with strong execution skills in Retail & Channel Sales, Relationship & Direct, Institutional & Govt. Sales.

Link to the video podcast:

Thank you for joining us in this conversation

Anand Wasker: linkedin.com/in/anandwasker

Satinder Kaur: linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/