People in business, medicine, law and all other industries operate at about 83% of their full potential. This isn’t a big number for Steve Gutzler. He believes that leaders are truly functional when they know how to handle the 17% that remain. This is the area of our performance where our emotions are hijacked by stress. The Seventeen Percent Moments are low rates on function but big numbers on performance. It’s hard enough to get a team going, but when you have people undermining your leadership, then you are in trouble. Dr. Nick Morgan finds it strange why communication is the biggest challenge for big organizations. He explains how communication helps people find clarity in expressing their ideas and emotions.