For living joyfully and successfully in your life and work. Get More Freedom, Happiness, and Success with Sheri Kaye Hoff. Sheri is a Business and Life Coach. She is the author of transformational books and a near-death survivor. Sheri uses a coaching approach that is transformational, intuitive, mindset-driven, vision driven, spiritual, and action-oriented. She lives in beautiful Colorado and is married (for over 25 years) with three children, three step-children, and four grandchildren. Sheri is an animal lover, a travel lover, a wine lover, and a fun lover. 

Learn more about Sales, leadership, strong corporate culture, telemarketing outsourcing, and becoming successful in conflict management strategies with clients with CEO Richard Blank. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers and became CEO of Costa Rica Call Center in 2008. It doesn’t matter what size business you have or the type of business you have. You can always improve your communication skills. Listen to my super fun and educational interview with Richard.

https://youtu.be/F-Edg_WtBYg

The Sheri Kaye Hoff Show for Living Joyfully in your Biz and Life. Create More Freedom, Happiness, and Success. Sheri is a business coach, consultant, mindset mastery expert, and personal development, expert. She is a best-selling author of transformational books and a near-death survivor. She is a noted radio show guest, keynote speaker, and workshop leader. Sheri uses a coaching approach that is action-oriented, intuitive, inspiring, and energy-boosting. She lives in beautiful Colorado and is married (for over 25 years) with three children, three step-children, and four grandchildren. Sheri loves inspiring happiness, family dinners, dancing, football, golf, wine, the beach, and the mountains. You can also listen to the podcast by saying “Alexa, play the Sheri Kaye Hoff Show” This podcast is syndicated globally including your favorite podcast player and is available on youtube

Sheri Kaye Hoff, is a Transformational Business Coach known for inspiring, intuition, vision, and massive action, and being a catalyst for personal and business growth, joy, and profits in a way that is fun, relaxing, and fulfilling. She uses both spiritual and practical techniques to obliterate blocks and create transformational change. Sheri is a business, leadership, happiness, and inner game expert. She has overcome nearly dying and has made it her life mission to share the keys to happiness and success.

Get More Freedom, Happiness, and Success with Sheri Kaye Hoff. Sheri is a business coach, consultant, mindset mastery expert, and personal development expert. She is a best-selling author of transformational books and a near-death survivor. She is a noted radio show guest, keynote speaker, and workshop leader. Sheri uses a coaching approach that is action-oriented, intuitive, inspiring, and energy-boosting. She lives in beautiful Colorado and is married (for over 25 years) with three children, three step-children, and 3 grandchildren. Sheri loves inspiring happiness, family dinners, dancing, football, golf, wine, the beach, and the mountains.

Are you a coach, consultant, professional, or heart-centered entrepreneur/small business owner?

Discover a clear path to creating the business and lifestyle you want. Relax into scaling your business doing what you love. Create more happiness, freedom, and success every day. Measure your success not just by more profits, but by the amount of ease, flow, and joy you experience each day in your business.

Meet Sheri :

Known for transformation and being a catalyst for business growth and profits in a way that is fun, relaxing, and fulfilling, Sheri inspires people to do the work they love and make money.

Her clients have a passion for making a difference and making a profit.

She is an author of multiple books including: You Can Heal: Lessons from Nearly Dying, Daily Miracles and Inner Peace; Relax Into Inspired Action; Keys to Living Joyfully; Be the Inspiration: 7 Ways to Inspire Your World, and more. Her books are available internationally and her podcast is syndicated globally (on apple podcasts, Spotify, google podcasts, iheart radio, and more).

Sheri helps business owners and professionals to relax into attracting more income and to relax into success. She uses both spiritual and practical techniques to obliterate blocks and create dramatic change, and she offers customized one on one coaching, group programs, and her signature mastermind programs. She has a Bachelor of Science degree in Business, a Master of Arts in Organizational Management, and a Doctorate in Holistic Life Coaching. She has an avid interest in metaphysics and is a certified group coaching leader. She has created coach certification programs for personal coaching, business coaching, and spiritual coaching.

As a business leadership and inner game expert, Sheri created training programs, organizational change management programs for small businesses, and corporate training and development programs. She writes extensively on spiritual practices and how they can be applied to business and life. Sheri has taught business classes at the collegiate level, including organizational change management, human resource management, ethics, marketing, and others.

A near-death survivor/thriver, Sheri experienced miracle healing.

Sheri lost her brother to suicide and experienced setbacks and tragedies that could have stopped her in her tracks, but she made it her life mission to discover the keys to happiness and success and then share them with the world. She began her coaching company in 2007 after a diverse career including: being an exercise instructor in her early career, to direct sales, to management, training, then higher education. She grew up influenced by her mother, an English major, and her father, an Education Director. Training and development were household values.

She is proof positive that you can combine multiple skills and talents and keep growing and changing. She launched her company because that is the way she felt she could make the biggest difference. She coached hundreds of people over the years and thousands have been impacted by her programs. Her mantra is: Relax into Inspired Action

Fun facts: Sheri figure skated as a pre-teen and teen. At one time she thought she wanted to join the Ice Capades. During her first year of college, she wanted to be an archeologist. She also published over 30 poems and a fiction short story.

Married to her best friend for over 25 years, she has three grown-up kiddos and three-step kiddos and is a step-grandmother. She lives in beautiful Colorado. Sheri loves traveling (remote island beaches are her favorite- among her many adventures, she has encountered a shark while kayaking and snorkeled in a 660-foot deep blue hole ). She loves golfing with family, friends, and clients. Reading a book a day has been a life-long habit. Family Sunday dinners are a cherished tradition and regular evenings out with her gal pals. Her mottos: Be Free, Be Happy. Be the Inspiration. Boldly pursue a life of meaning and passion. 

Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #TheSheriKayeHoffShow

The Sheri Kaye Hoff Show , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

https://youtu.be/F-Edg_WtBYg

s-h-e-r-i-k-a-y-e-h-o-f-f.com for more

podcast episodes or you can say Alexa

play the Sherry K Hoff show this podcast

is syndicated globally and you can

listen anywhere where you're listening

to your other podcasts some examples are

Apple Google pod link Podcast Addict

Spotify and many more

foreign

[Music]

from the Sherry K hop show and I would

love to welcome you here today and I

have a surprising guest we're going to

kind of Step Off The Path and bring in

someone who

um is it's just kind of a new and juicy

topic here on the show and so I'd like

to introduce you to Richard blank and he

is an expert in call centers an expert

in Soft Cell

personal sock skills with people and so

we are just going to have a beautiful

conversation and he is in Costa Rica a

beautiful place I haven't been there but

I have friends who have houses there so

I'm sure I'm going to visit soon maybe

we'll have a margarita together or

something like that

sounds like fun right

I'm great poor Avida thank you so much

Sarah for having me on your show it's

very nice to meet your audience and to

spend some very very nice quality time

with you today

yeah so you bring to US 27 years of

experience and you are a CEO and uh you

know we're going to talk a little bit

about leadership we're going to talk

about uh selling skills which sometimes

small business owners uh resist the idea

or they get nervous about those kinds of

conversations with people and they start

focusing on you know is this person

going to say yes or no before they're

even in the conversation so I just would

love for you to open up with you know

what is it what is that sales

conversation and how can it be a

positive experience for the person doing

it and the person on the other end too

it's one of my favorite questions the

first thing I address Sherry is fear

it's a morbid anticipation of something

that hasn't happened yet you have my

permission to be afraid of spiders and

needles and other things like that but

uh something mental I think you and I

are much stronger so that's number one

number two is I don't really see myself

as a Salesman I see myself as an

educator because Terry you and I just

don't force anybody's hand they choose

to listen to us so from an educated

point of view we make a decision

so it's our responsibility to be

properly prepared to know our rebuttals

to know the answers but also to show

some empathy on these phone calls I I

believe that when someone is too well

rehearsed and they know their lines too

much they become a print they lose their

painting status they become

commercialized they'll grind out the

numbers and make their calls that day

and get their metrics but they won't be

an ace they won't have that sort of

empathetic connection that you have with

people

I'll give you an example one of the

simple things people do is never ask a

follow-up question to something if

somebody mentions they have a dog you

say that's great I love it but what's

the dog's name these are certain things

that can ground you and have

conversations about normal things that

just doesn't have to be in about

appointment

or sale

and so I think if you just start calls

off that way more of a centered approach

on how you were raised with manners and

being polite but also being generally

interested in what the other person is

doing your conversations might last a

little bit longer but you'll have more

conversions as well so don't rush to

make your 100 phone calls that day

Sherry I'd rather you make 60 phone

calls that day and every phone call we

spend a couple more minutes talking

about good things in life

and what about in some businesses you

know it might be more like you know six

phone calls depending on you know the

the type of package people are selling

you know if you're selling like a ten

thousand dollar coaching package you're

probably talking to more you know high

quality leads

um and so you're not looking at like

that volume of you know 100 calls or 60

calls I think I think some of my clients

would have a heart attack I was thinking

about that number but

but um but I love I love your point

about that you know that

um you know it's about engagement so you

know when we before we jumped on here we

talked a little bit about the spiritual

side of business and you are kind of a

rebel in that you know you you pursued

your dream maybe in spite of people who

were a little bit resistant or didn't

understand and so talk a little bit

about what it's like to have a dream and

maybe have the people around you not

understand that dream

first is you gotta know if you have a

dream because when you're growing up a

lot of people will offer you very strong

opinions and expect you to follow them

or they might even give your career or

your future it could be predestined

could already have it planned out for

you so when all of my friends in high

school back in Northeast Philadelphia at

Abington they were going to Ivy League

they were studying medicine and law

architecture engineering and other

degrees

I had no idea what I wanted to do and

that scared me a little bit not in the

sense that I couldn't do something it's

the fact that all these people had their

lives planned out the next 20 years and

here I am at 18

wondering what to do

this is what I did know that my favorite

class in high school was Spanish also

recess but you can't major in that

school majored I majored in Spanish at

the University of Arizona and I minored

in recess it's Arizona I also chose to

be a communication major and just like

you Sherry you're an incredible public

speaker so I decided to study that I

also majored in rhetoric you know you

want to make sure that you give a proper

delivery and your message is clear

and a special sauce I decided to study

micro expression reading so I could

Master body language and see if I can

get some positive reinforcement with

those with whom I'm speaking and so

these are the sort of things that

assisted me in my early 20s to become a

little bit more uh more balanced and

impulse control

because there were certain things I

would react to and other things I

realized that it's just the way that

people are communicating

and if I had the time to be able to

break things down explain my way and and

really as I say before show active

listening skills to the other people

letting them know that that's an

excellent question repeating back the

question that they asked you and

boomeranging back with some plus two

smile here's a very good way you can

readjust tones of conversation and move

them forward and that's what it is

Sherry we just need checkpoints we just

got to make sure every couple minutes

that everything's cool and we can

continue if not then maybe it's for my

clarification I might need to ask

something and these are the sort of soft

skills that can reduce any sort of

conflict management and can enhance any

sort of experience with people because

you're not being offensive you're just

being a little bit assertive

and you're making sure that you're

showing empathy towards this

conversation and it won't ruin your

scent it won't ruin your Zen and your

balance your Juju you're you know in in

my opinion I I get to a certain point in

a conversation

where my clients will start saying my

name and it's not in the introduction or

the conclusion when we're confirming

this it's

we made that sort of anchor in the

middle of the call and that's when I can

loosen my tie sit back have a sip of

coffee and let Mr Jones tell me certain

things and I I know everything's going

to be okay

so instead of distracting yourself with

the end result which will come you

should be focusing on the now

and where you are in this exact moment

because it can take a second for the

world or the conversation to change

and so if somebody can be in that sort

of mindset and there are other

techniques for that which you have

definitely shown us on your videos

I prefer breathing techniques

I prefer using pronouns and name drops

so at least I can bring people back into

conversations

and those are the sort of things that I

those are the sort of things Sherry that

all these years and the ten thousands of

phone calls I've heard that the action

created a positive reaction with the

clients

and so we realized we cracked certain

codes in regards to interpersonal

communication

hmm

I love that and don't you think that the

success it really in anything starts

with the heart so when you're truly

loving your product loving the service

that you offer and loving other people

like um before I get on a call with

someone I just concentrate on sending

like waves of love to them and also

reminding myself that it's not about me

at all it's all about them and and you

know I'm in the place of truly caring

not pretending to care but truly caring

about the person that I'm talking to and

so you know what are your thoughts on

that kind of style and how you know is

there somebody who

um you know like I I tell people you

know if you don't like people you

shouldn't own a business because a

business is about people you know and

and so if you don't like people you

don't like talking to people you need to

do some kind of research in a lab or

something and that's fine there are

people like that but maybe speak to that

a little bit

I want to First address the last thing

that you had mentioned in regards to

your personality and sending love

you're building up of energy I think you

can show them on the first three seconds

of any call

I love using anonymity but I can't do it

for an entire conversation that's kind

of shady but if the first thing I'm

going to say is not how are you or my

name is Richard I would like to say

Sherry you know or the name of your

company and ask how the company is doing

today why because it can get a

gatekeeper or the business owner out of

this Zone that you say where they don't

want to speak with people but if

somebody calls with sunshine or says the

name of your company better than you do

and asks how the company's doing it's

just an excellent way to show Sherry

it's an excellent first impression it's

right out of the gate it's like a James

Bond movie the first couple minutes

amazing amazing here she goes here she

goes and she has momentum

and so I think that's important so at

least you can showcase yourself prior to

any sort of other introductions and it

can reduce that you get some points for

that now in regards to an environment

it's the environment that this

individual takes it's everybody has the

same gym the same football field the

same office environment it depends on

the coaches the supervisors and the

leaders I myself Sharon since I grew up

in the 80s and I love the show Silver

Spoons I wanted my own arcade so I have

pinball machines I got Pac-Man I got a

ski machine and air hockey table so

unlike other bosses to answer your

question I made a work play environment

so instead of the agents going outside

for a smoke or to sit on their phone

looking at things or just in the corner

eating by themselves individuals from

other departments get a chance to hang

out together and they can keep their

skills sharp they can give themselves

some steam to be ready to go or they can

let off some steam you know if they had

a tough phone call and Sherry I've even

seen people fall in love by the Pac-Man

machine

[Laughter]

and so happy is as happy does and I have

a very happy home here it's a serious

environment but I dress for it

I know everybody's name Sherry

from the moment they walk in and they go

wow you're the first boss that ever knew

my name and I go first that's a shame

and I go unfortunately it might be the

last one that ever dies but while you're

with me while we're crusando Caminos

when we're crossing past and walking

together

I'm gonna make sure that you get better

I'm going to I'm going to increase your

self-reliance Sherry it's important for

me to improve your self-confidence and

by doing so will increase your

vocabulary by using a thesaurus because

English is their second language so

instead of using words like help which

really is not in our vocabulary you and

I use words like guide lend a hand

things like that because it's the same

message Sherry but it's such a different

delivery I always believe you can gain

points on delivery and so we reduce any

sort of miscommunication or any sort of

offense as as you said prior to this

call today it's all about being

confident and being empathetic you you

keep going around compassion compassion

well I have compassion for myself

because I could earn a living many

different ways

no one ever told me how to start a call

center so this was a Vision Quest that I

had when I was 18 so I was on I'm still

on this spiritual journey but

really if you do not care about the

people that work with you

because you know they have to feed

families and they have large

responsibilities

and you could mold them

and the proper leadership is by example

I just don't write checks for them I can

get on the phone anytime and assist a

client or close a deal I could do what

you see in the movies if that's what you

want to see

but this is not a boiler room

environment these are professionals here

we have Amazon and HP and Intel and

Oracle in Costa Rica so the scalability

and the quality of these bilingual

agents with their infrastructure is

incredible we can compete

and so they have options

I have more of a natural attrition

Sherry than than a forced attrition

people will leave me because their

boyfriend or girlfriend works at another

Center where the scheduling because of

school or sometimes is money

but very rarely if not never someone

will be walking out of this door saying

I'm quitting today because Richard blank

to face me on the floor because he he

was too aggressive during training he um

he didn't care

and so that's how I as a man can look in

the mirror and hold my head up high and

look at myself

because I can respect myself because I'm

feeding 150 families a month and that

was what my goal is Success my friend

sharing is is built on one million thank

yous and the fact that I'm a guest in

this country speaking their language

I've been embraced

and so I know I'm in the right

environment because I get costius I get

these chills I get these six senses I

can taste it that I'm doing the right

thing

and that's why I believe we're on this

call today you you take your show very

seriously and I got vetted just like all

your other guests but I think both you

and I had the same goal that we were

hoping that we had things in common so

we could connect

and I passed that test

and that's why I I'm extremely grateful

to be on this podcast with you today

show because

you were so good you caught my attention

it was really good that I could sit

through not only one episode but I've

been watched for a little while my

supervisors are and I did and then I

wrote you and this is where we are today

so if anybody wants to learn a lesson

about relationship building and energy

connecting this is a 3 000 mile

connection that we did here and it was

done in in just a couple weeks

and that's what makes the world

beautiful sharing oh I love I love that

I mean I just well and thank you and

thank you for being here today so you

know and I could talk to you for eight

hours maybe we need to have like an

eight hour marathon sometime or go to

Sedona together I don't know

but but I I want to go back to something

that you started to talk about and that

was micro expression and studying micro

expression and what is that and how can

people who you know just maybe in a job

that they have or their small business

how can they pay attention to micro

expression to improve communication

improve results

we can look at a two-way Sherry and and

it is a wonderful topic once you see it

you can't unsee it

most people refer to micro expression

reading when you're reading the face or

body language from haptics touch

proxemic spacings facial expressions

blinking object and self-adapters

there's so many categories you can

observe I believe I I stand behind this

that the purest form of expression

reading is through phonetics

so it's literally sight unseen it's the

purest form because you could mask

everything else

follow me quick here this will go in

some easy steps I'll do it in about one

minute I'm going to run through this

thing Fanatics is done in four different

ways you have your tone rate pitch and

your duration we discussed earlier that

the tone represents your emotion it

should be empathetic and confident

that's the consistent variable I could

care less what the tone of the client is

I just want to make sure it's positive

you and I need to stay focused on the

rate and the pitch how fast and how loud

somebody speaks it may seem like common

sense but when you analyze it for 30

second to two minute intervals

regardless of the semantic regardless of

the word choice of the rhetoric purely

sound do it in a foreign language so you

can really practice it let's get back to

English you are paying attention to how

they Spike or how they dip within 30

seconds after you've done a couple

minutes worth of reading because you see

a consistent pattern when this happens

in my personal opinion it's a perfect

time for the client to ask a tie down

pin down or a confirmation question just

it's a checkpoint Sherry does this make

sense sounds good right Sherry for my

clarification ABC or one two three one

two three thank you just because there

might be adjustments could that be

manipulated yes that's why I believe the

ultimate tellsan and that's why the

police and interrogators use this they

use the answering speed I can always

mask a tone I can yell at you I can

pause and not answer but my reactions to

you is pretty much your ID you can't

control that that's you that's your

inner Persona and so I believe that if

you use that as an insurance policy from

your Spike or your dip rate and Pitch

with an answering speed and you study

that every 30 seconds to two minutes you

have a controlled conversation to see if

you need to interject and ask a

follow-up or you could possibly rake

certain questions by saying I'm sure you

like at least one since you have me on

the phone are there any questions you

may have these are certain sort of

strategic questions you could ask these

people in case you are not sure

and so after about three weeks it

becomes habit you can still do this

while you're doing your job it's just

something that's subconscious

but once you start paying attention to

that like if somebody has a tick and

starts scratching it's a tell us on that

he's got a good hand in cards you can

see that

Helen Keller was a genius this

individual taught us many mediums of

communication and in my environment

Sherry we are losing three of our senses

we can't taste touch or smell imagine

when you have all five senses how that

experience like eating a pizza or even

giving childbirth is some of the most

incredible experiences and you're an

amazing mother don't tell me that's not

one of the top five and so we're

eliminating three of our senses here for

the experience so I believe that our

hearing should be expanded but not only

the seeing you can't see the people but

don't tell me that books aren't better

than the movies there's a theory called

image streaming where you can give

yourself better descriptions when you're

explaining it to the people and so these

are the sort of skills where people just

slow down and calm down and take every

30 seconds to two minutes as an

individual round of a fight for your own

personal adjustment to their style but

still keeping them on a positive tone

you could have beautiful 10 minute

conversations

are you over analyzing people well yeah

I am because I studied to do it and

sometimes subconsciously people can be

lazy when they're eating

or when they're doing things and

especially when they're speaking

and so I believe that these are things

where I'm not manipulating this or

knowing when people are lying but I'm

obviously going to be confirming things

with people to ensure that we're still

on the same level and this doesn't have

to be done in business this can be done

with budding friendships or with

strangers or when you're in the

restaurant and patient

and these are the sort of things that

you can just practice everywhere and

anywhere

and so dedicated practice which you and

I do constantly when we're not on camera

that what prepares us for when we are on

camera and on the phone so if these

people can practice these skills by

themselves they're going to be

phenomenal when it's time

yeah and so well there's so much

there but what I'm really what I what

I'm hearing is the

focus is not on ourselves and the

conversation it's on the other person

and so you know having that you know

what you know total focus on the person

like when I'm when I'm in a coaching

call with someone it's like my entire

world becomes that person and and it's a

deliberate focus and it's very powerful

because how many times has anyone ever

been the total focus of someone else and

and you know I think I I can remember I

was talking to well one of my podcasts

guests Janet Nestor she's a gorgeous

energy healer

and we were talking about business and

she said to me you know Sherry the

greatest gift you give to people is your

presence and I actually hadn't even

thought about it like quite like that

before but it's the truth and and so if

you look at a conversation with someone

that this is me being fully present with

someone else so so I just think um

you're just a remarkable person and and

so much fun so if if people were to take

away you know

um one or two really big things from

this conversation what would you want

them to take away the first thing and

once again thank you for having me here

and that is my first thing I am so

grateful to not only spend time with you

but to share ideas with your audience

and you and your audience energy

attracted me so just think of how

powerful you guys are so that's for you

and your audience

yeah

the second thing is

I have twists and turns and I've had ups

and downs

but the one thing I've done is I've been

very true to myself and the most

important thing is that I love the

language that I knew that speaking a

second language would open doors for me

and it would make an amazing first

impression for somebody because it shows

out of structure and discipline but I I

took the time

to show good faith and to make it easier

for others

and so I believe that that's why my woo

way my philosophy of least resistance

has made things very easy for me because

I've I've taken a Renaissance romantic

poet sort of Lifestyle I had no idea

where this was going to go still have no

idea but I do know where I am today and

today I'm with Sherry and I'm having a

wonderful day and if you're going to get

those two things out of it just get the

fact out of that I'm a much better

person after being on this podcast ah

thank you so much thank you so much and

thank you to all of our listeners all

over the world so it's really kind of

good morning good afternoon good evening

depending on where you are and

um please let me know what your thoughts

are on Richard's conversation I would

love to hear from you take care everyone

have a wonderful rest of your day talk

to you soon bye-bye