Hardly a day goes by that I don't hear someone say that the hospitality industry is famously slow on embracing technology or innovation.

But not every innovation has to be done on a grand scale. When it comes to Customer Experience, it's the little things that can make the biggest impact. Yes, we should review our tech stack at least every year to see if what we have is still the best fit for our goals. Yes, we need to be open to updating our product in new ways to stay ahead of the curve. But for most hotels, allowing critical feedback to trigger daily micro-innovation is the secret to a culture of continuous improvement and transforming the guest experience.

In today's episode, Adele discusses different ways to determine how to implement innovations at your Hotel or Restaurant.

Tune in to this podcast discussion and embrace the micro-innovation mindset!

For the complete notes for the show, visit adelegutman.com/getgreatreviews/

Highlights:

• Itamar Gilad's ICE method for evaluating major projects.
• Why Semantic Analysis Reports are not as effective as individual real-time feedback, in context for improving hospitality industry operations.
• How to best collaborate with employees to investigate root causes for guest and employee distress, without causing more distress in the process.
• Breaking down opportunities for change into three or four primary categories: People (Communication or Mindset), Process, or Product.

Links:

Website: adelegutman.com

LinkedIn: ADELE Gutman Milne

1. Itamar Gilad: ICE and the Confidence Calculator Tool

2. No Vacancy Live Episode with Kathy Van Ness and Jeff Kulek Hosts: Glenn Houseman & Anthony Melchiorri