In our latest episode of the Key Customer Growth Podcast, I’m talking about the single most important skill in key account management…

Customer Leadership.

We cover the posture of customer leadership and the key leadership qualities you can utilise inside your organisation.

When my companies moved from customer management into personal and customer leadership that’s when things shifted significantly. 

We created new opportunities, maintained profitability and formed new partnerships.

Listen to it in full now and let me know what you think - make sure you also read my blog post on the same topic.