In our tenth episode, we're joined by the multitalented Daniel Breston, author, coach and business continuity specialist that integrates the strengths of Agile, DevOps and ITSM in his professional practice. With more than 40 years living and breathing technology, Daniel has been witness and participant of the radical changes the world has gone through. We talk about his start in IT with gigantic mainframe computers, the benefits of mentorship and coaching in today’s hypercompetitive business world, haggle bots and how AI is transforming human interactions, and how simulations are becoming a valuable tool in the IT arsenal.