In this episode, Wadney Sargent, MSW, joins the conversation to share her deep expertise in the hospice and discharge planning space. Drawing from her background as a hospice social worker, she reveals the high-stakes reality of patient transitions where heavy caseloads and emotional exhaustion are the daily norms. Wadney offers a candid look at why common marketing mistakes often backfire and how home care agencies can shift their approach to treat discharge planners as valued clinical colleagues rather than just gatekeepers.

The discussion highlights how consistency and professional presentation serve as a direct reflection of an agency's quality of care. We dive into the specific opportunities within the hospice space, where nearly half of all patients require additional support beyond the standard benefit. Listeners will learn how to build long-term referral pipelines by supporting facility-wide events and maintaining clear communication long after the initial hand-off is complete.