Author, speaker, family business consultant and owner of Hubler for Business Families, as well as a founding member and fellow of the Family Firm Institute, Tom Hubler, talks about the value of building emotional equity, balance, structure, and formality, how most family businesses don’t start off as family businesses, managing from the H.E.A.R.T., appreciation, recognition, and love, and figuring out who's the B.O.S.S.