Remeny Armitage is the founder of Brilliant and Human, an insights consultancy helping agencies strengthen client relationships by listening to what clients don’t always say.

In this episode of The Space Between, Remeny joins Debbie Richardson and Seth Hawthorne to explore why agencies often undervalue their strategic capability, how honest client feedback can unlock growth, and why listening with intent is one of the most commercial skills an agency can develop. It’s a candid conversation about courage, clarity, and the value hidden in the space between agency and client.