Ben Flintoff has worked across banking, finance, food, and franchising, with hands-on experience on both the franchisee and franchisor side of global brands. He brings an operator’s lens to marketing, loyalty, and customer experience, shaped by years spent on the ground rather than just in theory.

Filmed just before the 2025 Christmas break, in this episode of The Space Between, Ben joins Ben Slater to explore how global brands navigate local culture, why constant innovation can sometimes weaken strong brands, and what really drives loyalty in a world of apps, discounts, and digital noise. From food pricing and franchise execution to AI, self-ordering kiosks, and the widening gap between marketing and operations, it’s a practical, candid conversation about where value is created - and where it quietly leaks away.

Connect with Ben at https://www.linkedin.com/in/benflintoff/