Sterile Processing Departments (SPDs) are the unsung backbone of surgical care — ensuring every instrument, tray, and tool is safe, sterile, and ready when needed. Yet, despite their vital role, SPD workflows often rely on manual processes and underrecognized best practices. As healthcare systems push for greater efficiency and staff well-being, SPD managers are turning to smarter tools to bridge that gap. Recent research underscores that inefficiencies in sterile processing can ripple through the entire surgical ecosystem, reinforcing why technology-driven improvements in inspection, tracking, and assembly are essential to reducing workflow disruptions and delays.

Could technology be the key to unlocking new levels of accuracy and efficiency in sterile processing? And how are innovative SPD leaders using platforms like CensiTrac to save time, strengthen compliance, and boost team morale?

That’s the focus of this episode of ConCensis, hosted by Daniel Litwin, the Voice of B2B at MarketScale. Joining him is Amy Webb, Manager of Sterile Processing at Dignity Health Mercy Gilbert Medical Center, who shares her real-world strategies for improving department efficiency — from smart organization systems to leadership approaches that keep teams engaged. Together, they explore how digital tracking tools, data-driven insights, and a people-first mindset are transforming the SPD landscape.

Key takeaways from the conversation…

• Organizational Overhaul: Webb explains how assigning each tray its own labeled container streamlined workflows, improved inventory visibility, and reduced search time for critical instruments.

• Human-Centered Management: Her leadership style prioritizes open communication, trust, and staff empowerment — creating buy-in that makes process innovation stick.

• Tech-Driven Efficiencies: By leveraging CensiTrac, Webb and her team can now automate documentation, monitor productivity in real time, and integrate performance data with hospital systems — cutting manual record-keeping and aligning SPD output with OR needs.

Amy Webb is the Manager of Sterile Processing at Dignity Health, bringing over a decade of hands-on experience in sterile processing and surgical support. Beginning her career as a Certified Nursing Assistant, she advanced through roles at Banner Health and Atlas Healthcare Partners before leading operations at Mercy Gilbert Medical Center. Certified in Sterile Processing and currently pursuing a Bachelor’s degree in Nursing, Webb is known for her leadership in optimizing workflows and elevating SPD team performance.