The Special - Consumer Behaviour: As the decade draws to a close, we bring you three special episodes exploring the challenges and opportunities that will lie in store for retail in the next ten years. In this second episode, we discuss evolving consumer habits and societal trends. In association with World Retail Congress

The Special: Consumer Behaviour

The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. We open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

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In Focus | Digital in Retail. On the latest episode of our In Focus series, presented by Trust, we sit down in conversation with John Lewis Partnership head of personalisation and retail media, Tom Langley, Fortnum & Mason head of digital transformation, Sophie Cunningham, and Trust commercial director, Mike Dowson. 

Together, we discuss the strategies and essential techniques for maximising the impact of Digital Signage to boost engagement; and unlock greater return from investment.

Recorded in-front of a live audience at Samsung KX in London

Presented by Trust

In Focus Ep25: Digital in Retail

The Interview | Host Karl McKeever sits down in conversation with Chris Lipari, Director of Product Innovation at HAVI.

We explore the big challenges facing the QSR (Quick Service Restaurant) industry. From shifting consumer preferences, to the constant demand for innovation and efficiency. And discover how HAVI are helping leading names in QSR to navigate the complexities of supply and demand in this fast-paced industry.  

Presented by Kinaxis.

The Interview: HAVI Director of Product Innovation, Chris Lipari

In Focus | Lightspeed Commerce. Channel connectivity is nothing new. Advanced automation is now everywhere. Combine the two, and sales channels will never look the same again. But what does total visibility and control over your inventory online orders and fulfilment look like. And just how do retailers (big and small) go about effectively streamlining and controlling their entire ecommerce ecosystem.  

Joining host Karl McKeever to discuss this, on our latest episode of In Focus, is Rick Kelley, CRO of multichannel software and order management software integration specialists, Linnworks, and Ed Bradley, CEO of VirtualStock - Europe’s largest Dropshipping and curated marketplace SAAS platform.

Together, we explore why failure to embrace automation leaves retailers and partners vulnerable; how smaller multichannel retailers can better connect their business to multiple marketplaces; and the emerging solutions that will help to deliver a better experience for everyone - from supply chain to shoppers.

Presented by Linnworks.

In Focus Ep24: Online Marketplaces

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Dawn Fichot, Head of Marketing North America for iconic British foldable bike manufacturer, Brompton Bicycles. 

From its humble beginnings in a South Kensington railway arch in 1975, Brompton has grown into an internationally renowned brand - famed for its ingenious design and impeccable craftsmanship.

Despite the unfolding uncertainty faced by other sectors in retail over the past couple of years, Brompton has experienced an unprecedented surged in demand. Looking ahead, Brompton has big plans for the future with strategic growth in the US market a top priority.

In this episode, we explore how this most British of companies is adapting its message to move in line with needs of the North American audience; the ways Brompton is leveraging digital solutions to track new consumers; urban change in the US; and why innovation and loyalty will always be Brompton’s obsession.

Recorded at NRF 2024: Retail’s Big Show

The Interview: Brompton Bicycles Head of Marketing NA, Dawn Fichot

In this episode of The Interview Series, host Karl McKeever sits down with Ian Bailey, Managing Director of Kmart Group Australia.

With over 450 stores, Kmart Australia is the country’s number one performing general merchandise and apparel retailer, and one of the most trusted and loved brands in Australia and New Zealand.

We explore how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer.

The Special: Consumer Behaviour

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