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The State of CX: More Investment, But Delivery Challenges Remain
CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner.
In this session, we consider the current state of CX, discussing:
- Key takeaways from CallMiner's latest CX research
- The lack of believe in CX across many organisations
- Notable CX delivery challenges
- Reasons for hope in the future of CX
If you're interested in downloading the report that this conversation centers on, visit this page.
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By CXToday.com
5
11 ratings
CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner.
In this session, we consider the current state of CX, discussing:
- Key takeaways from CallMiner's latest CX research
- The lack of believe in CX across many organisations
- Notable CX delivery challenges
- Reasons for hope in the future of CX
If you're interested in downloading the report that this conversation centers on, visit this page.