Learn how personalization programs have changed over the past decade, and how modern CX leaders use personalization as a competitive advantage.

The State of Personalization on the Path to CX Leadership, with Omer Minkara, VP & Principal Analyst, Aberdeen

Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. 

Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.

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Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.

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The State of Personalization on the Path to CX Leadership, with Omer Minkara, VP & Principal Analyst, Aberdeen

The State of Personalization on the Path to CX Leadership, with Omer Minkara, VP & Principal Analyst, Aberdeen