Introducing special guests:

• Leon Storer, Director at Ark, formerly Director of Assets at Stonewater
• John Ghader, CEO of Prima Group
• Paul Mullis, CEO of DAMHA

2025 Inside Housing Repairs Tracker showed that housing providers in England spent a record £8.8 billion on repairs and maintenance in 2023-24 — £1 billion more than the previous year and a 63% increase since 2020-21. This rise stemmed from greater scrutiny on damp and mould, fire safety, and compliance-driven repairs, with upcoming regulations like Awaab’s Law set to impose legal deadlines for fixing hazards.

Meanwhile, the Regulator introduced TSMs, requiring providers to improve repair response times and communication. With rising costs and limited resources, how can housing providers balance compliance, tenant expectations, and financial sustainability?

This session explores recent repair trends, how providers are adapting, and strategies for navigating these challenges.

Timestamps:

00:00 Welcome and Introduction
00:26 Today's Topic: State of Repairs in Social Housing
02:00 Financial and Regulatory Challenges
04:42 Panelist Introductions
10:21 Discussion on Repairs and Maintenance
19:22 Impact of Regulatory Changes
30:28 Challenges in Customer Data Integration
30:48 In-House Repairs vs. Contractors
32:06 Social Value and Customer Focus
34:52 Cost and Efficiency of In-House Repairs
38:22 Impact of Cost of Living on Housing
39:23 Collaborative Approaches to Housing Issues
50:24 Data-Driven Decision Making in Housing
52:00 Sustainability and Future Planning
58:46 Conclusion and Future Webinars