In the wake of the COVID-19 pandemic, we’ve seen a lot of businesses all across the globe undergo quite a bit of strain. And the retail industry was really no exception. 

So the question is...how exactly did this transition from in-store to online affect the retail industry as a whole? What kinds of learnings came out of the pandemic? And how will organisations use these learnings for future success?

In this episode, we will tackle all of those questions and more with the help of a true retail expert Wijnand Jongen. He is author of the international bestselling book The End of Online Shopping, President of Ecommerce Europe, and Founder and CEO of Thuiswinkel.org.

Show  Notes:

The End of Online Shopping  by Wijnand Jongen

Ecommerce Europe

Thuiswinkel.org

Whitepaper: Digital Customer Experience Trends for 2021