A beautiful unlikely connection - Carol Sanford doesn't like introductions - all the books, all the MIT's and the rest. If you Google her you'll find a lot of promo material on her work in regenerative entrepreneurship, corporate consultancy and a misleading headshot. She's calling in from an aged care facility where she lives, and she is wonderful. She has written a great book on the toxicity of feedback, and is currently working on a new one about the horrors of behavioural psychology.