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In episode 044, Sam Donaghey and Michael Johnson talk with Scott Wozniak—author of Make Your Brand Legendary and founder of Swoz Consulting—about what separates good brands from legendary ones.

Scott shares the five-part “customer experience engine” behind world-class brands like Chick-fil-A, Disney, and Buc-ee’s, and explains how to turn customer insight into raving fans. He also reveals why leaders must pursue great before big, how small moments create viral loyalty, and what it really takes to scale with excellence.

If you want your brand to be unforgettable for the right reasons, this episode is a must-listen.

For the full episode video, show notes, and related resources, visit https://loom.ly/q65KAKY.

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