Mark Baer is an attorney who works as a mediator, conflict resolution consultant, coach, trainer, and educator on implicit bias and emotional intelligence. His approach to conflict recognizes that emotion impacts decision-making and that the litigation process itself often incites rather than calms harmful emotions. In his conversation with Len, Mark conveys the story of a married couple who are also business partners, how bias caused conflict in both their business and personal relationship, and what it took to change that trajectory.