🎙️ Welcome to this episode of "Live with Sondra," where we explore the innovations transforming attractions and hospitality. In this episode, titled "The Tech Behind the Tap: Innovations in Self-Serve F&B," Sondra sits down with Jose Hevia, CEO and Founder of DraftServ Technologies, to uncover how smart, self-serve beverage solutions are reshaping operations, revenue, and guest satisfaction.

With over 40 years of experience in hospitality and as the inventor of patented beverage dispensing technologies, Jose Hevia brings insider knowledge on how scalable, integrated tech solutions can enhance guest experiences while freeing up teams to focus on service over tasks.

In this session, Sondra and Jose dive into:

• Reimagining Beverage Service: How DraftServ transforms existing dispensers into smart, connected self-serve stations that reduce lines, increase sales, and enhance guest autonomy.
• Reducing Operational Friction: The key pain points self-serve technology solves for attractions, from shortening food lines to unlocking underused spaces.
• Data-Driven Decisions: How real-time insights from beverage systems empower operators to optimize inventory, pricing, and layout for higher profitability.
• The Future of F&B: Trends shaping beverage service in high-volume venues, from sustainability initiatives to guest personalization.

Tune in for a thought-provoking conversation on how technology empowers both guests and teams—without sacrificing hospitality.

Connect with Jose Hevia: https://www.linkedin.com/in/jose-hevia-5a709a26/

Connect with Sondra Shannon to learn more about Gatemaster’s role in delivering seamless guest experiences through integrated attraction technology: https://www.linkedin.com/in/sondrashannon/

🎤 Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4