In this podcast episode we interact and connect with Mr. Steve Taylor who is an experienced IT professional in the ITSM space who is based out of Swansea, West Glamorgan, Wales

1. Talks about the start of his journey in the IT industry and what exactly persuaded him towards the ITSM space.

2. Mentions about his key achievements and expertise with respect to being at the helm of an ITSM - Transformation Lead/Specialist in his previous roles.

3. In his experience, talks about the key differentiating factors of working as an ITSM Transformation Manager in the Public Sector - Government to that of a Private Sector Company organization.

4. Gives a walkthrough about one of the ITSM projects that he has worked on

5. His take on the importance of client relationship management in ITSM and what were the key initiatives taken by him to propel the potential projects forward.

6. Gives an insight about why he enjoys a Digital Transformation role.

7. Mentions about the certifications that he has been awarded with and the importance of each one of them to the listeners who are looking to start their journey in the ITSM space.

8. His take on correlating the world of Data Science with the intelligence of the AI.

9. To the listeners, explains about the terminology "ITSM Transformation" and its effectiveness pertaining to the organizations.