In this podcast episode we are absolutely honored to interact and collaborate with Mrs. Kim King, who is the Owner and Senior ITSM / ITIL Consultant of CAKE IT Consulting company and is also the author of the book "Rid the Rot: The Fixer’s Guide to ITSM Health". She is based out of Vancouver, British Columbia, Canada

a) Gives a timeline of her journey in the IT space.

b) Sheds some spotlight into her being the Owner and Senior ITSM / ITIL Consultant for her company "CAKE IT Consulting".

c) Gives an overview of what her company "CAKE IT Consulting" is to the listeners and, which sector/industry and regions it is currently focused on.

d) Provides an insight into her recently released book "Rid the Rot: The Fixer's Guide to ITSM Health" and having said that also shares an interesting back-story associated with respect to the creation of her book.

e) Having worked 25 years overall in managed services with respect IBM - Kyndryl, mentions her key learnings that she has grabbed and the way it has shaped her career.

f) Shares her experience of helping the companies and business integrating the human side, the broken processes, the stalled initiatives and the tools as well.

g) Shares few of her interesting success stories and anecdotes that she has experienced in her entire journey with the listeners around the world.