In this podcast episode we interact and connect with Mr. Paul Brandvold, Manager-International Customer Operations of Cegal company who is based in Stavanger, Rogaland, Norway

a) Talks about his role as an ITSM leader having the experience of handling international customer operations

b) Mentions about the certifications that he has been accoladed with in the space of ITIL 4, Prince 2 Methodologies, Project Scrum Master

c) Talks about his experience in managing the global support functions and different scaled operations

d)Gives insights on the digital service strategy and what prompted him towards public speaking?

e) Talks about how he started his journey in the space of Service Delivery and why did he particularly choose Norway as his workspace for life?

f) Familiarizes the listeners about what the event "itSMF UK 2025" is all about and reflects on his excitement regarding his public speaking stint in the event.

g) Linking the IT Service Management with that of storytelling and his key ingredient behind achieving such a creative thing.