In this TechServe Rewind episode, Barb Bruno, CEO of Good as Gold Training, explores how staffing firms can build a stronger leadership bench before growth makes it a necessity. She explains why top performance does not always translate into leadership ability, what executives should consider before promoting someone, and how weak leadership can prevent a firm from scaling.

From identifying leadership potential and creating stretch assignments to strengthening accountability and reducing owner dependency, Barb offers practical guidance for developing future leaders throughout an organization. She also answers questions about balancing leadership development with production, investing in training while operating lean, and evaluating whether someone can handle difficult accountability conversations.

In this TechServe Rewind episode, Anna Frazzetto, Founder & CEO at AFM Strategic Partners, shares practical sales leadership strategies drawn from her book Sales Leadership in Action. Drawing on decades of experience in the staffing industry, Anna explores how great sales leaders build high-performing teams through mindset, coaching, culture, and consistent leadership.

From creating healthy sales pipelines and coaching in the moment to building trust with clients and leading through uncertainty, Anna offers actionable advice for staffing executives, sales leaders, and business owners looking to strengthen their teams and drive long-term growth.

In this TechServe Exchange episode, Pete Newsome, President of Four Corner Resources, sits down with Ian Petersen, Partner & Project Director at NewCombin, to explore one of the biggest questions facing staffing leaders today: what AI is actually doing to the labor market.

From conflicting employment data and sensational headlines to candidate fraud, AI-powered recruiting, and the future of work, Pete and Ian cut through the noise to discuss what staffing leaders should really be paying attention to. They share practical insights on evaluating labor market trends, leveraging AI to improve recruiting, and why curiosity and adaptability will be essential as the industry continues to evolve.

In this Hot Takes episode, four staffing leaders share the trends they believe firms are underestimating right now. Robert Bouchard, CDO at Tier4 Group; Megan McCann, Founder & CEO of McCann Partners; Tim Glennie, Managing Partner & Co-Founder of BridgeView IT; and Tyson Franco, Founder, CEO & CTO at Mako Professionals, discuss the growing threat of candidate fraud, the importance of maintaining strong relationships in an AI-driven market, and the speed at which automation is changing client expectations.

They explore how firms that effectively leverage AI and automation while preserving the human element will be best positioned to compete in an increasingly fast-moving industry.

In this Hot Takes episode, four staffing leaders share lessons learned from previous periods when growth in the IT staffing industry slowed. Joel Leege, President, Kelly Services; Betsy Robinson, Founder & CEO at Tier4 Group; Tyson Franco, Founder, CEO & CTO at Mako Professionals; and Monty Ragland, President at ProTeam Solutions, discuss the importance of retaining talent, staying focused on core strengths, maintaining strong relationships, and remaining resilient during uncertain market conditions.

In this TechServe Exchange episode, Kyle Rampy, Vice President - Central at Tier4 Group, sits down with Betsy Robinson, Founder & CEO of Tier4 Group, to discuss leadership, team building, and navigating change in today’s staffing industry.

From transitioning into leadership roles and managing remote teams to building accountability and adapting to changing market conditions, Kyle shares practical lessons from his leadership journey. Together, he and Betsy explore what separates great leaders from average ones and why finding joy in the journey is essential for long-term success in staffing.

In this TechServe Rewind episode, Barb Bruno, CEO of Good as Gold Training, shares why so many staffing firms promote the wrong people into leadership roles and how leaders can better identify true leadership potential before assigning the title.

Drawing from decades of experience working with staffing and recruiting firms, Barb breaks down why top producers do not always become strong leaders and what firms should actually look for when evaluating leadership potential. From emotional intelligence and accountability to leadership DNA and scalable team building, this episode is packed with actionable insights for staffing firm owners and leaders looking to strengthen their organization.

In this Hot Takes episode, four staffing leaders share how successful firms are keeping their teams focused and resilient in an uncertain market. Betsy Robinson, Founder & CEO at Tier4 Group; Tim Glennie, Managing Partner & Co-Founder at Bridgeview IT; Anna Frazzetto, Founder & CEO at AFM Strategic Partners; and Sam Smith, Senior Vice President at ASB Resources, discuss the importance of staying disciplined with activity, maintaining strong relationships, and investing in people during challenging market conditions. They explore why consistent communication, empathy, training, and long-term relationship building continues to separate firms that are prepared to grow when the market shifts.

In this TechServe Exchange episode, Robert Bouchard, Chief Operating Officer at Tier4 Group, sits down with Kelly Gardner, Market Vice President at Tier4 Group, to discuss what leadership looks like in today’s fast-changing staffing environment. Together, they share practical lessons on navigating constant change, balancing technology with people, and why execution has become the defining factor for success—highlighting how consistent action, clear communication, and accountability drive progress.

In this Hot Takes episode, four staffing leaders share where IT staffing firms should be investing in the near term to stay competitive and drive growth. Kyle Rampy, Vice President – Central at Tier4 Group; Tim Glennie, Managing Partner & Co-Founder at Bridgeview IT; Jeb Corley, Vice President, Government Services at Medix; and Monica Dominic, Chief Client Officer at ProTeam Solutions, discuss the importance of balancing investments in people and technology while maintaining a clear strategic focus. They explore how AI and emerging tools can enhance efficiency and scale operations, but emphasize that strong talent, leadership, and relationship-building remain the foundation for long-term success in the staffing industry.