Written and Published on Feb 25 2017 by Tiago Forte - https://fortelabs.co/blog/the-throughput-of-learning/

Learning in the 21st century is not about acquiring more information, knowledge, or even insights. The goal is to maximize the throughput of invalidated assumptions. But you have to get there one step at a time.

True listening requires giving up the prerogative of your own mental model. You have to allow them to set the rules of engagement, no matter how bizarre, so that they let their guard down and realize you are not a threat, because you have no intention of blaming them for anything. The way they set these rules will reveal their assumptions and constraints, which thoughts and actions are open to them. If you can tell an authentic story that speaks to these assumptions, you can break through, because stories speak to emotions expressed in the body, which fortunately refuses to go along with even our most well-reasoned rationalizations.