On this episode of The Life of a CISO, Dr. Eric Cole discusses a common problem in businesses that a CISO has to solve: bridging the gap between executives and techies.

Techies have a certain framework for understanding problems. Typically, they focus on systems. Systems don’t have feelings. It’s an intellectual exercise. With executives, they tend to be more emotional, because they are more attuned to the customers’ needs. The two don’t always speak in the same language, and they don’t follow the same basic premises to the same conclusions.