This episode of the PipeCast features Al Bett, the AVP of Business Transformation at John Hancock Financial Services. As you would imagine, business transformation means a lot of things in the life insurance world, and we cover a lot of those items in depth.

What does transformation look like for a large financial services company? What are the priorities, and how are those decisions made? What is the impact of technology, and the people that use that technology? A fascinating look at the inner workings of an organization looking to grow, modernize, and maintain all at the same time.