Kristin and Joel enthusiastically discuss the use of icons in web design and highlight the potential pitfalls of using them in generic and inconsistent ways. While icons can be useful for wayfinding and simple actions, they should NOT be used as cheap replacements for rich illustrations or photographs, because this can lead to confusion and miscommunication. It’s also important to consider the cultural and semiotic implications of icons and folks should think about using them judiciously to enhance user experience and avoid undermining the intended message.