In this episode, we’re joined by Sotonye Ehimiaghe, a certified customer service professional and host of the CX Playbook podcast, where she trains entrepreneurs and business teams across Africa on delivering better customer experiences.

We dive into the trust deficit between customers and businesses in Nigeria. From poor service standards to the realities businesses face, we explore what’s really going wrong and what can be done to fix it.

If you’re a business owner, entrepreneur, or simply someone tired of bad customer service, this one is for you. 

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