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The Truth About 5-Star Reviews & How to Tell Your Contractor They Screwed Up
With the power of cell phones, it seems like finding a good contractor, or a good anything for that matter, is only a Google search away. But can you fully trust online reviews to help you find a contractor?
And once you've found a conctractor, accepted their quote and started work, how do you tell them they screwed something up and still maintain a good working relationship?
We delve into the truth about 5 star reviews and how to talk to your contractor if something is wrong.
Different types of online reviews (0:45)
People make mistakes (1:30)
Difficulty getting reviews (2:30)
The working relationship with a contractor (3:20)
Speak up right away (4:00)
How to voice your concerns (4:30)
Example - The project isn't clean (5:00)
Step 1 - Document (6:10)
Step 2 - Talk/Call (6:45)
No texting (7:45)
Sample conversation (8:00)
Use your BS meter (9:20)
Email - follow up on step 1 & 2 (9:50)
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By BillWith the power of cell phones, it seems like finding a good contractor, or a good anything for that matter, is only a Google search away. But can you fully trust online reviews to help you find a contractor?
And once you've found a conctractor, accepted their quote and started work, how do you tell them they screwed something up and still maintain a good working relationship?
We delve into the truth about 5 star reviews and how to talk to your contractor if something is wrong.
Different types of online reviews (0:45)
People make mistakes (1:30)
Difficulty getting reviews (2:30)
The working relationship with a contractor (3:20)
Speak up right away (4:00)
How to voice your concerns (4:30)
Example - The project isn't clean (5:00)
Step 1 - Document (6:10)
Step 2 - Talk/Call (6:45)
No texting (7:45)
Sample conversation (8:00)
Use your BS meter (9:20)
Email - follow up on step 1 & 2 (9:50)