Summary:

In this conversation, Mel Cortez and Jonathan Del Castillo discuss the complexities and challenges faced by healthcare security professionals. They explore the nuances of security roles in healthcare settings, the impact of high nurse turnover rates, and the importance of comprehensive training for security personnel. The discussion also highlights the increasing rates of workplace violence in healthcare and the need for better policies and advocacy for healthcare workers.

In this conversation, Mel Cortez and Jonathan Del Castillo discuss the critical issues surrounding workplace violence in healthcare, emphasizing the need for professionalism, effective communication, and streamlined safety reporting.

They explore the challenges of implementing proper protocols and the importance of leadership in fostering a culture of safety. The discussion also highlights the flaws in current security training and the necessity for innovative solutions that prioritize patient-centered care. Ultimately, they advocate for a shift in the healthcare system that balances quality care with operational efficiency.

Takeaways

• Healthcare security roles require a different skill set than law enforcement.
• Nurses are leaving the profession at alarming rates due to burnout.
• Training for healthcare security is often insufficient and lacks real-world scenarios.
• Body cameras in healthcare raise ethical and procedural concerns.
• Workplace violence in healthcare is on the rise and needs to be addressed.
• Policies regarding workplace violence are often vague and unenforceable.
• Psychological safety for healthcare workers is crucial for effective patient care.
• Advocacy for healthcare workers is essential in improving workplace conditions.
• The culture of healthcare is changing, impacting how incidents are reported.
• Investing in proper training and resources can prevent workplace violence. Professionalism is essential in advocating for healthcare solutions.
• Effective communication channels are crucial for reporting safety concerns.
• Streamlined reporting tools can enhance safety in healthcare settings.
• Leadership plays a vital role in addressing workplace violence.
• Consulting models must focus on systemic change for real impact.
• Quality care should be prioritized over profitability in healthcare.
• Use of force protocols in healthcare need reevaluation.
• Patient-centered approaches can reduce incidents of violence.
• Current security training often fails to address healthcare-specific needs.
• Innovative restraint solutions can improve safety for both patients and staff.

• Navigating Professionalism in Healthcare
• Streamlining Safety Reporting in Nursing

• "Zero tolerance policies are ridiculous."
• "You better have a solution to the problem."
• "It's a care issue, not a security issue."