In episode five of The Tune Up Podcast, we discuss the critical and oftentimes very complex role that a service writer plays in the success of a high-functioning automotive shop.

Is it more important to have a technical understanding of automotive repair or the ability to offer excellent customer service? What is the best path to becoming a service writer? When is it time for a small business to add a service writer to their team, and should shop owners look outside of the automotive industry to find the full set of skills required for this important role? We discuss all of this and more. Check it out!