In 2016, while working in Freshworks (then Freshdesk) with Girish Mathrubootham, Shihab used to receive multiple customer feedback surveys.

(L-R) Shihab Muhammed, CEO & Subin Sebastian, CTO, SurveySparrowThis was when he realised that he was bad at completing feedback surveys.

Finding an opportunity to create a better platform for more engaging surveys, Shihab decided to do something about it.

The platform has a built-in automation system that allows organisations to manage customer experience surveys, employee pulse surveys, and market feedback surveys.

The platform also helps organisations manage customer experience surveys, employee pulse surveys and market feedback surveys,” says Shihab. | To read full story, visit https://startuparound.com/read/1585359005.1076062/[The-Turning-Point]-How-a-failed-feedback-survey-led-to-startup-SurveySparrow?ref=audio_experience