In this episode, we’re breaking down how to structure your CSM interview process and find the right fit for your team.

You’ll learn:
 ✔ How to define success and the skills your CSM needs
 ✔ How to design a 4-round interview process for deeper insights
 ✔ Why practical exercises are key to assessing real-world skills
 ✔ How to evaluate cultural fit and alignment with your team

Whether you’re hiring your first CSM or scaling your team, this episode will help you hire with confidence and set your team up for success.

Ways I Can Help You Level Up Customer Success:

1. Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
2. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
3. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

Until next time, keep driving success and speaking the language of revenue!