JP Nicols is joined by Jim Marous, Ron Shevlin, Penny Crosman and Chloé James, talking the hype and reality of #personalization.

Add “personalization” to the list of capabilities enabled by new technologies that was supposed to revolutionize our #banking experience. Did it happen already and we just missed it, or does it remain just beyond the horizon? What if it’s not all it’s cracked up to be?