In this episode, parlamind's Co-Founder and CTO, Tobias Lehmann, shares his thoughts on implementing AI as part of a sound Customer Service strategy. To begin with, Tobias explains the key issues we are seeing in an omnichannel strategy that doesn't implement AI. Further to this, he outlines the individual challenges of chat, email and voice. Tobias also looks at the factors an organisation needs to look at when considering AI for their customer service. Finally, he outlines the technical requirements and the implementation process for a successful AI omnichannel experience.