Like Line of Sight and Vertical Alignment, Dashboards and Scorecards starts with a Balanced approach to business goals. The concept was developed several decades ago when addressing the problem of how to directly affect profit. As most of business know financial performance of the company is the effect, not a cause. That begs the question what drives profits?

Every company has it's own version, the one we use is simple and it drives how IBGR creates programming. Financial Performance equals Operations plus Customers plus People multipled by the Executive or owner.

Topics: Setting Targets: for each element of your Balanced Scorecard, what is the Intention and the Results Measures for Goals, the Intention and Process Measures for Objectives? Finance Operations Customers People Setting Target Values: for each Goal what does the final result look like, how will be measured, and who is responsible? Setting Intermediate Targets for each Objective - what is the acceptable success level for this period and how will it be measured? Ensuring that every employee has all of the goals and objectives they impact covered by their position description