A question can open up a world of very different types of responses. Heather Barrett’s initiative as a question expert is to look at what happens to obvious questions when you take the time to pull things apart because you’ve become invested in a more strategic question. This is what Heather does for Fortune 100 clients in service of brand engagement, messaging and product innovation. Empathy matters, so let’s explore how we change when we bring alive what we question and how we connect with people.