Jack talks with Jamie DiDomenico, whose multiple company locations employ more than 250 people and generate close to $40 million in annual revenue. DiDomenico tells how he went from a college drop-out and working the graveyard shift for a service company to becomming the VP of operations by the age of 36. The most valuable thing he's learned along the way is that the relationship with a current customer is worth three times as much as a transactional customer.