Jonathan Sterling, president of Maxair Mechanical spoke on this episode of Conversations from the EDGE about peer groups, and how they offer many benefits for an organization. Before Maxair joined the Service Logic group of companies, they participated in non-competitive peer groups with similar type businesses across the country.

“Through this process, we gained tremendous knowledge on how to improve our business,” Sterling said. “Participating in these groups allowed our company to grow by more than four times in a relatively short period by using the knowledge that we gained from others and implementing those strategies we learned.”

Maxair’s first peer group sessions were with top leadership throughout the industry. Now employees from all levels within Maxair attend these gatherings and share insight, knowledge, and ideas.

“One of our dispatchers attended a meeting of other dispatchers and came back armed with best practices and strategies we were able to implement throughout our organization,” he said.

Peer groups offer opportunities for training a larger pool of people from companies that may be too small to afford these types of training sessions on their own.

“Service Logic’s EDGE program has training coming for service managers in early 2020,” Sterling said. “One of the essential aspects of these sessions was not only the information provided by an expert or trainer, but the interactions between peers meeting each other and sharing similar situations and best practices.”