In this episode of The Future Workforce Podcast, we speak with customer experience and outsourcing expert Aimee Engelmann, CMO of PROBE Group.

As the former CEO and founder of a well-respected BPO in Australia and the Philippines, and now the CMO of an award-winning customer experience business that operates in 5 countries, has 17,000 staff, and serves clients around the world from both work-from-home and work-from-office, Aimee brings a wealth of CX experience to the podcast.

Listen as we discuss the state of outsourcing today and how the ongoing talent war will impact the industry going forward.