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Have you ever used a product and then returned it for a full refund? Young host Veer Gosalia shines a light on "wardrobing," a type of return fraud that costs big companies and even small businesses a fortune. He uses examples from Amazon's flexible return policy and AppleCare Plus to show how easy it is for customers and even influencers to take advantage of the system for free entertainment or cheaper replacements. Veer argues that while returns are acceptable, cheating and exploiting these generous policies must be taken seriously to protect companies and the drivers and staff who work hard to deliver our products.
By Malavika VaradanHave you ever used a product and then returned it for a full refund? Young host Veer Gosalia shines a light on "wardrobing," a type of return fraud that costs big companies and even small businesses a fortune. He uses examples from Amazon's flexible return policy and AppleCare Plus to show how easy it is for customers and even influencers to take advantage of the system for free entertainment or cheaper replacements. Veer argues that while returns are acceptable, cheating and exploiting these generous policies must be taken seriously to protect companies and the drivers and staff who work hard to deliver our products.